However you can also report this by filling the report a violation against the buyer with the help of steps given below-
I would like you to know that as you find another seller violating Amazon polices. In this case I would encourage you to report seller violations of Amazon's policies or applicable law.
To report a violation:
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1. Go to Report a violation.
2. Select Report a violation, and then provide all the relevant information so that we can conduct an investigation. To facilitate an investigation, be sure to include the following information in your complaint, as applicable:
* The ASIN/ISBN of the item's detail page and the product title
* The store or business name of the seller you are reporting
* Your order ID [include this if appropriate]
* A concise explanation of the violation
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
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Hello,
Here is our plan of action.
1. The issue(s) that led to the complaints about the product condition or description of our items.
The product has been damaged during the shipping , the the box has been opened. All the original parts and pieces have been put back into the box.
2. The actions we have taken to resolve the issue(s) that caused the complaints about the product condition or description of your items.
The buyer has been fully refunded.
3. The steps you have taken to prevent future complaints about the condition of your items.
We have changed the box we ship those products in, we now use Double Wall Cardboard Boxes making sure the product can not be damaged during transit.
Additional information: We have more than 20 orders for this product and only one returned order.
Kindest regards
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Dear Pavel Kashov,
We received your submission but do not have enough information to reactivate your listings at this time. We cannot accept this invoice because it does not cover your sales quantity for the items listed below.
ASIN: B06XNRQHG4
To reactivate your listings, please send additional invoices or receipts that cover your sales in the last 365 days for the items above.
Please make sure that the additional invoices or receipts include the following information:
-- Contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
--You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. The total allowed attachment size is 10MB.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.
What happens if I do not send the requested information?
If we do not receive the requested information, your listings for the above item(s) will remain inactive.
You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
amazon.comhttp://www.amazon.com
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